Please visit our Contact Us page for hours of operation and how to get in touch. Dollar Shave Club is a company based in Venice, CA, that delivers razor blades and other grooming and hair products to customers by mail. While the company has made a few fledgling attempts to expand to a female demographic in the past, Dollar Shave Club is all about dudes. How to Write Great Promotional Emails (+ Examples), Industry Insights: Lingerie, Underwear, & Nightwear, Email frequency best practices for ecommerce brands, A Lookback on the Consumer Electronics industry, How to Write Great Promotional Emails (+ Examples) From the time of purchase through the first 30 days, Dollar Shave Club sent us 21 emails, which is a fairly average number compared to other retailers we’ve examined in our. 2 weeks ago, Email frequency best practices for ecommerce brands You can call Dollar Shave Club at (866) 223-2780 toll free number, write an email to support@dollarshaveclub.com, fill out a contact form on their website www.dollarshaveclub.com, or write a letter to Dollar Shave Club, Inc, 13335 Maxella Avenue, Marina Del Rey, California, 90292, United States. Are Club Credits like points you earn as you shop or are they an actual discount? A+. we take a look at the transactional emails of the biggest and most popular retailers. We got you. Dollar Shave Club clearly puts a lot of thought into their design and branding. When Dollar Shave Club released its first video in March 2012, it was a fledgling eCommerce startup. In our unboxing blog series we take a look at the transactional emails of the biggest and most popular retailers. More. One thing DSC could have done better, however, is suggesting specific products rather than just a general call to shop. Sign in with Facebook. Their. ” email). Entered the wrong email address? is filled with GQ-like content on topics ranging from fashion tips to locker room etiquette to sex advice. john.smith@dollarshaveclub.com) being used 59% of the time. 170 g. Add. The confirmation email is a bit ambiguous at explaining how much we’ll be paying when. 4 weeks ago, We’ve sent a confirmation email to [email]. Dollar Shave Club is an online store that sells cheap razor blades. If this were a $50 kit, we probably wouldn’t give this email any attention, but $5 is super manageable and trial sizes are low-commitment. From there we have our order summary. We’ll take a closer look at three of those emails here, but to see all the emails sent to a purchaser, as well as the sign-up abandoner user flow, sign up for MailCharts . Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected] Please state your request for assistance in your message. Join us to see what’s working, what’s not, and apply these learnings to your own transactional emails. Sign in. Not a member? Join us! 3 weeks ago, A Lookback on the Consumer Electronics industry We signup, trigger, collect, and classify thousands of ecommerce email journeys. This is a smart idea for retailers since it provides an alternate action users can take other than shop more or refer a friend. One could easily assume at first glance that this was just another product promotion and miss those crucial billing details. We've got answers Email address. To take advantage of these rights, please contact us by email at ccpa.compliance@dollarshaveclub.com, by phone at 1-833-371-0353, or by mail at Attn: Member Services/Privacy Officer, 13335 Maxella Ave, Marina del Rey, CA 90292. We signup, trigger, collect, and classify thousands of ecommerce email journeys. The only support callout in the email is buried in gray in the footer, so we’d recommend making that more prominent. It doesn’t get any simpler than that. Although the order confirmation email lacked product recommendations, DSC clearly knows how to execute them as we’ve seen here. We’ve curated hundreds of seasonal email examples for your next promotional campaign. By using the 60 minute time limit, DSC creates a sense of urgency, which is smart. One overall critique for Dollar Shave Club’s transactional emails is that the subscription process is not clearly outlined. Dollar Shave Club Gift Card (Email Delivery) Dollar Shave Club. If you have any questions, please Dollar Shave Club wins at clever, simple copy again. allows users to customize delivery schedules based on their shaving needs, which is pretty smart. We've tested plenty of razors from the company, and they regularly make our list of Top 10 razors.. To us, both Harry's and Dollar Shave Club put up a solid fight, but we'd give the edge of better razors to Gillette. Everything you need in the bathroom – from razor blades to grooming products – automatically delivered to your door. Friday is the most popular day Dollar Shave Club sends emails. We Tried Dollar Shave Club, Harry’s and Gillette—One Was Clearly the Best By Brady Dale • 08/30/16 8:23am From left to right, Gillette, Dollar Shave Club and Harry’s offerings. Best Seller. Prep Scrub. The copy lets us know when our item will ship and gives us a chance to add things to the order in a very well executed upsell. Their social feeds are filled with beard memes and clickbait articles on weird topics like nipple removal. is a service that delivers razors and other grooming products to customers in North America, the UK, and Australia. 0% of the emails Dollar Shave Club sends includes a discount or promotion. We’ve batched companies together to help you gain insight into data and trends in the world of ecommerce. email us at hi@mailcharts.com. Our summary also lets us know that shipping and handling were free, which we love seeing as online shoppers. Razor Sharp Email Nurturing – Dollar Shave Club. This addition could help increase their average order value. 6,284 talking about this. Dollar Shave Club is a service that delivers razors and other grooming products to customers in North America, the UK, and Australia. One nitpicky piece of feedback here is that the image on the left features five products, when the set we actually ordered only contains three. Our main feedback would be to be more explicit about the subscription renewal cost. Help Center Got questions? While the service is mainly marketed to men, 20% of their customer base is women and it operates in the United States and internationally. We make products that solve real grooming problems to make your life easier. 88 ml. We got you. Immediately below that, there’s a callout that explains the program. Dollar Shave Club nestles their welcome message into an order confirmation email – a smart choice since transactional emails have 8x more opens and clicks than any other type of email and can generate 6x more revenue (Experian). We make products that solve real grooming problems to make your life easier. Everything you need in the bathroom – from razor blades to grooming products – automatically delivered to your door. How many emails has Dollar Shave Club sent over the past 90 days? last (ex. Change it here. This is a small inconsistency, but could be misleading. While the company has made a few fledgling attempts to expand to a female demographic in the past, Dollar Shave Club is all about dudes. A quick look at their Pinterest boards, display ads and marketing emails shows a lot of browns, tans and oranges. 4 weeks ago, A Lookback on the Consumer Electronics industry This is a small inconsistency, but could be misleading. 6,195 talking about this. Choose options *See offer details. An example issue would be Refund For A Charge. I also love the conversational copy, and the referral link at the bottom helps Dollar Shave Club incentivize customers to do the selling for them. Totally unclear. Even though transactional emails see 8x more opens and clicks than any other type of email — and can generate 6x more revenue — it’s shocking to see how many companies fall short. Dollar Shave Club uses 5 email formats, with first '.' We’ve curated beautiful designs, awesome subject line ideas and more to inspire upcoming campaigns. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected] Please state your request for assistance in your message. Everything you need in the bathroom – from razor blades to grooming products – automatically delivered to your door. From the time of purchase through the first 30 days, Dollar Shave Club sent us 21 emails, which is a fairly average number compared to other retailers we’ve examined in our unboxing series. Forgot password? The next email we’ll look at came 10 days later. At the very least, this email should make it easy for customers to know how much they’ll be charged. 4.7 out of 5 stars 55 customer ratings. GetHuman does not answer Dollar Shave Club's emails, work as part of its customer service operations or have any other connection of any kind. A quick look at their. The color scheme is simple and the orange “write a review” CTA stands out without overstating. Need help? From the time of purchase through the first 30 days, Dollar Shave Club sent us 21 emails, which is a fairly average number compared to other retailers we’ve examined in our unboxing series. Sign up for free to see even more data and insights now. Shave Butter (Travel) 85 g. Add. Contact us Question not answered yet? By 2016, DSC was acquired by Unilever for $1 billion. Dollar Shave Club is a personal grooming delivery service which delivers razors and other grooming products to subscribers by mail. We got you. Having a vague subscription process and not outlining cancellation steps can be a slippery slope resulting in loss of customer trust. How to Write Great Promotional Emails (+ Examples), Industry Insights: Lingerie, Underwear, & Nightwear, Email frequency best practices for ecommerce brands, A Lookback on the Consumer Electronics industry, How to Write Great Promotional Emails (+ Examples) We’ve curated hundreds of seasonal email examples for your next promotional campaign. Our last piece of feedback is that DSC doesn’t do much to answer FAQs or fill us in on what emails we’ll be receiving in the future. Five days later, we get an email asking us to leave a review. It delivers razor blades on a monthly basis and offers additional grooming products for home delivery. Please email hi@mailcharts.com if you have troubles creating your account. We know what DSC is about when it comes to marketing, but do their transactional emails sync up? Follow up videos, and subsequently the company’s products, developed a cult following. 1. Cookie Policy. Unlike other subscription services we’ve studied, like. Help Center Looking for answers? MailCharts detects ESPs and technologies used in any email—including advanced analytics, dynamic content, remarketing pixels, and more. 6,195 talking about this. Learn how we streamline campaign planning, help optimize journeys, and simplify competitive audits. By clicking “I AGREE”, you agree to the storing of first- … As we already know from checking out their blog, DSC is doing a great job with content and it’s obvious from their unboxing experience, too. The latest on … This promotion for a trial kit of products is aimed at customer retention and is doing a lot of things well. Our website uses cookies to ensure that we give you the best experience on and off our website. Dollar Shave Club clearly puts a lot of thought into their design and branding. We are here to help customers like you by simply making information that you share available to all customers. It doesn’t get any simpler than that. , display ads and marketing emails shows a lot of browns, tans and oranges. This is a smart idea for retailers since it provides an alternate action users can take other than shop more or refer a friend. Since you cannot email Dollar Shave Club customer service, our best advice is to tell us what issue you are facing above so we can give you next steps for your specific problem. By clicking “I AGREE”, you agree to the storing of first- and third-party cookies. Brownie point if they allow us to manage / cancel our subscriptions here too. 4 days ago, Industry Insights: Lingerie, Underwear, & Nightwear Change it here. Cookie Policy. Search and explore 1,000s of brands across a wide spectrum of ecommerce categories. DSC also includes the last four digits of the card number that we used — which we love to see as well. Dollar Shave Club’s call-to-action campaign cuts to the point and asks for the sale. Pricing, promotions and availability may vary by location and at Target.com. We’ll take a closer look at three of those emails here, but to see all the emails sent to a purchaser, as well as the sign-up abandoner user flow, sign up for MailCharts. £5.00. Unlike other subscription services we’ve studied, like BarkBox, which only come once a month, Dollar Shave Club allows users to customize delivery schedules based on their shaving needs, which is pretty smart. Please checkout your eGift Cart items and then return to this page to place any additional orders. How long are the subject lines in Dollar Shave Club email campaigns? Please email hi@mailcharts.com if you have troubles creating your account. The kit also included some interesting science content. Dollar Shave Club Gift Cards - E-mail Delivery. We make products that solve real grooming problems to make your life easier. Here is a great example of a personalized email campaign that compels customers to convert. Entered the wrong email address? 2 weeks ago, Email frequency best practices for ecommerce brands We got you. First off, the product offering and pricing strategy is smart. Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. We make products that solve real grooming problems to make your life easier. Also, how much are we going to be billed for this next box? At Hatchbuck, we love seeing awesome email nurturing campaigns in the wild. Get insights on Dollar Shave Club’s marketing strategy to help you build and optimize your email sequences and user journeys. Bottom line, DSC knows its audience and how to turn those clicks into conversions. We got you. Stores. Select a blade and a plan and just pay as low as 1$ a month for delivery of razors and blades such as … Skipping over our first shipping notification email, we’re now going to take a look at a follow-up email from Dollar Shave Club. 3 days ago, Industry Insights: Lingerie, Underwear, & Nightwear To visually communicate with their target audience, DSC primarily uses masculine neutrals in their color schemes. This is the first email we got from Dollar Shave Club after ordering our starter set. How does Dollar Shave Club send volume compare? Below the header there’s a CTA to add items to our order. These issues are driving the delays you are experiencing with your Dollar Shave Club shipment. Let’s take a look. Our website uses cookies to ensure that we give you the best experience on and off our website. or. Gillette is the king of shaving with the most well-known brand and the largest market share. Given that this is the first email, one piece of feedback is to add the company name to the header — users might not immediately recognize their logo. You've reached a limit of 15 orders in the eGift Cart. Due to Brexit related issues, all importers and shippers into the UK are experiencing unprecedented delays, and the availability of trucks and containers is extremely challenging. The company was founded in 2011 by Mark Levine and Michael Dubin, who met at a party where they shared their common frustration over razor costs. Beyond that, check out their … 5,940 talking about this. Restrictions apply. The MailCharts data team purchased a three-piece starter set for $5 plus tax with free shipping. Forgot email? If the confirmation email has not arrived within a minute or two, please check your spam folder. From there, they offer brief reviews in a clean layout. It’s clean, simple, visually attractive and uses funny, on-brand copy. Explore the tech behind Dollar Shave Club campaigns. The reason why customers try to send emails to Dollar Shave Club is to see if they can handle their customer service issue, which comes in a wide variety. Dollar Shave Club is an American company based in Venice, California, that delivers razors and other personal grooming products to customers by mail. Social. Help. 3,050 talking about this. We know what technologies power the email program of the world's best brands and online retailers. To visually communicate with their target audience, DSC primarily uses masculine neutrals in their color schemes. One idea is to consider re-ordering the placement of these two sections —  or possibly combining the two for clarity. Bottom line, DSC knows its audience and how to turn those clicks into conversions. To see more data on Dollar Shave Club’s email strategies as well as data from 30,000+ other companies, Dollar Shave Club’s Purchase Email & Unboxing Experience. To see more data on Dollar Shave Club’s email strategies as well as data from 30,000+ other companies, join MailCharts today! We are here to help! From there, DSC promotes original content, which is not something we’ve seen a ton of in this series (however REI did a nice job of it with their “Learn with REI” email). We make products that solve real grooming problems to make your life easier. We’ve batched companies together to help you gain insight into data and trends in the world of ecommerce. Dollar Shave Club is clearly doing a great job with on the email front with consistent branding and great product recommendation. Join us to see what’s working, what’s not, and apply these learnings to your own transactional emails. A quick gush: This is one of the best review solicitation emails we’ve ever received (and we’ve purchased from thousand of companies!). Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. They offer three of their most popular products in trial sizes and only charge $5 for it. 4 weeks ago. £7.00. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected] Please state your request for assistance in your message. DSC also includes the last four digits of the card number that we used, From there, DSC promotes original content, which is not something we’ve seen a ton of in this series (however REI did a nice job of it with their “. $25.49 - $100.99. Below that, the email tells us that we have zero Club Credits, which is confusing because at this point we don’t know what those are. Two days before our next package of razor cartridges was ready to ship, Dollar Shave Club sent us this email. You've come to the right place. We've sent a confirmation email to [email]. We may request certain information to verify your identity before we can respond to your access and deletion requests. email us at hi@mailcharts.com, than any other type of email — and can generate 6x more revenue — it’s shocking to see how many companies fall short. Contact Dollar Shave Club customer service. Now, we have a shipping notification with recommended products at the top of the visual hierarchy and our order summary info buried near the footer. Dollar Shave Club Review. We’ll take a closer look at three of those emails here, but to see all the emails sent to a purchaser, as well as the sign-up abandoner user flow, From there we have our order summary. It doesn’t get any simpler than that. The MailCharts data team purchased a three-piece starter set for $5 plus tax with free shipping. by Dollar Shave Club. Everything you need in the bathroom – from razor blades to grooming products – automatically delivered to your door. We’ve curated beautiful designs, awesome subject line ideas and more to inspire upcoming campaigns. The products get delivered on a monthly basis, and the customer has the option of three membership plans, that vary from $3 to … It doesn’t get any simpler than that. One nitpicky piece of feedback here is that the image on the left features five products, when the set we actually ordered only contains three. The final email we’ll look at came 13 days later. Password. Shave Butter. Add. In our. Sign-up for inspiration for your next promotion, campaigns or team meeting! Apps. Gift card design Your gift card was not added to the eGift Cart. DSC outlines eight products and includes a CTA to view all other products. Their blog is filled with GQ-like content on topics ranging from fashion tips to locker room etiquette to sex advice. If the confirmation email has not arrived within a minute or two, please check your spam folder. Our summary also lets us know that shipping and handling were free, which we love seeing as online shoppers. MailCharts Pro plans have thousands of end-to-end ecommerce lifecycle and triggered user journeys for ecommerce brands. Notice in the top right they’ve got a nice little cart indicator. This reminds us of a grown-up version of what we used to read on the back of the cereal box as kids! Their social feeds are filled with beard memes and clickbait articles on weird topics like nipple removal. 37 characters is the average subject line … Learn how we streamline campaign planning, help optimize journeys, and simplify competitive audits. Search and explore 1,000s of brands across a wide spectrum of ecommerce categories. If you have any questions, please Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. 0 characters is the average subject line length of Dollar Shave Club emails. £7.00. Friday is the most popular day Dollar Shave Club sends emails. But that video paved the way for its quick success—racking up 4.75 million views in three months and generating 12,000 orders within 48 hours—a volume that shut down Dubin’s servers.